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This file explains how a person can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should claim as quickly as possible online through the Services Australia website.

To qualify for JSP an individual should:

- be of qualifying age for JSP

meet Australian house requirements for JSP
be out of work, and
trying to find work and ready to take part in activities that increase their opportunities of discovering a job, or
not able to work, study or search for work due to medical condition, illness or injury, or
utilized or studying full-time and are not able to carry out these due to a medical condition, disease or injury and have a task or study to go back to

If the customer has indicated they are not able to work due to a short-term inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours weekly, and
their income falls below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours per week, but their earnings has reduced. See Rates and Thresholds.

In all cases, inspect if the consumer is eligible to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being certified they should supply their checking account balances, evidence of earnings and employment separation details.

Customers can begin an early claim online. They will have the ability to complete Your personal information, Your circumstances and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to answer in the online claim.

Customers can not complete Review and Confirm, Next actions or submit the claim online till within 14 days of being eligible for JSP. They will get a reminder notice 14 days before the eligibility date.

A detained person may lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the customer is qualified however not payable when they declare.

Customers transferring from a present earnings support payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers should produce a myGov account and link their Centrelink online account to it.

Once the client has linked their Centrelink online account to myGov, to begin an online claim for JSP they must:

- check in to myGov and access their connected Centrelink online account
guarantee their personal details are right. From the menu, pick the My details > Personal and contact details > My profile to make updates
from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a decreased concern set as part of their online claim if they are:

- currently in receipt of an earnings support payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task exists to the client on their Centrelink online account homepage approximately 28 days prior to losing certification for their current payment.

The task will allow the consumer to undertake a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed unable or inappropriate to complete an online claim or candidates. ACC needs to likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC implies:

- the customer can begin a claim online and a Service Officer can take it over, or
a Service Officer can help a client start a claim which can then be finished by the consumer in their Centrelink online account

Remote consumers

If the consumer resides in a remote area and typically utilizes an agent, Remote Service Centre, or phone to do company and is unable or unsuitable to finish an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for determined remote consumers.

The client must have:

- the remote indicator revealing on the Customer Overview, or
a residential address in a remote location

To inspect the address is in a remote location:

- browse the town name in Office Locator
view the Towns Result List
see the Remoteness column

Customers with nominee arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, use an online claim first. If they decline the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a candidate is declaring on behalf of a person, motivate the candidate to help the individual claim JSP using the individual's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it may not be sensible for a consumer to finish all Required jobs prior to sending their claim. These include exceptions when particular vulnerabilities exist, employment see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.

If the client has moved address within the previous 26 weeks, Services Australia must determine if they have actually reduced their employment potential customers by moving to a new area.

If this holds true, the Service Officer should examine a possible MALEP work related exclusion period.

Unemployed due to a voluntary act or misbehavior

If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have occurred.

Do not create compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance event has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job candidates are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

who are qualified for a referral to a Labor force Australia or other professional provider, will have a preliminary visit scheduled during the Participation Interview. Attending this first company visit is called the job applicant's RapidConnect requirement.

In a lot of cases, meeting RapidConnect requirements will determine the start date of the task applicant's income assistance payment. Note: this goes through job applicants meeting any waiting periods and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job applicants to the Workforce Australia online employment service. This excludes job applicants living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have been getting an income assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will immediately determine this and apply the suitable rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to clients throughout their online claim. Employer details, name and ABN, will be provided to the client if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the employer within the claim. If a client validates the employer, once on payment, STP pre-filled earnings will be provided to the consumer when they report. If the consumer does not verify the company, when on payment, the STP employer might provide to the customer again when they report.