isourceprofessionals

This file explains how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as quickly as possible online via the Services Australia website.

To get approved for JSP a person need to:

- be of certifying age for JSP

satisfy Australian house requirements for JSP
be jobless, and
trying to find work and happy to participate in activities that increase their chances of discovering a job, or
unable to work, study or look for work due to medical condition, disease or injury, or
utilized or studying full-time and are not able to undertake these due to a medical condition, health problem or injury and work or study to go back to

If the customer has actually suggested they are unable to work due to a temporary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours per week, and
their income falls listed below the JSP earnings test cut-off

For example, a self-employed DSP consumer is still working 30 hours weekly, but their earnings has decreased. See Rates and Thresholds.

In all cases, inspect if the consumer is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or job going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being qualified they must supply their bank account balances, proof of earnings and work separation information.

Customers can begin an early claim online. They will have the ability to complete Your personal details, Your circumstances and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to answer in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online up until within 14 days of being eligible for job JSP. They will get a suggestion notice 2 week before the eligibility date.

An apprehended individual might lodge a claim up to 3 weeks before release from jail. These claims are not thought about early claims as the customer is certified but not payable when they declare.

Customers transferring from a present income support payment can lodge an early claim approximately 28 days before the date of certification.

Online claims

Customers should develop a myGov account and connect their Centrelink online account to it.

Once the customer has connected their Centrelink online account to myGov, job to begin an online claim for JSP they should:

- indication in to myGov and access their linked Centrelink online account
ensure their individual information are appropriate. From the menu, select the My information > Personal and contact information > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For more details, job see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a decreased question set as part of their online claim if they are:

- presently in invoice of an earnings assistance payment, or
have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job exists to the client on their Centrelink online account homepage as much as 28 days prior to losing certification for their existing payment.

The job will allow the consumer to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients considered unable or inappropriate to complete an online claim or candidates. ACC must likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC indicates:

- the client can start a claim online and a Service Officer can take it over, or
a Service Officer can assist a a claim which can then be completed by the consumer in their Centrelink online account

Remote consumers

If the client resides in a remote location and generally uses a representative, Remote Service Centre, or phone to do business and is unable or inappropriate to complete an online claim, the consumer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote consumers.

The customer should have:

- the remote indication revealing on the Customer Overview, or
a domestic address in a remote place

To check the address is in a remote place:

- search the town name in Office Locator
see the Towns Result List
see the Remoteness column

Customers with candidate plans

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim initially. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, encourage the nominee to help the person claim JSP using the individual's Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it may not be affordable for a client to complete all Required jobs prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, Services Australia must determine if they have lowered their work prospects by moving to a brand-new place.

If this is the case, the Service Officer need to examine a possible MALEP employment related exclusion period.

Unemployed due to a voluntary act or misbehavior

If the consumer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or job an Unemployment Non-Payment Period (UNPP) might have happened.

Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance event has occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job applicants are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Labor force Australia or other professional supplier, will have an initial visit booked during the Participation Interview. Attending this very first provider appointment is called the job hunter's RapidConnect requirement.

In most cases, meeting RapidConnect requirements will determine the start date of the job applicant's income support payment. Note: this undergoes task seekers satisfying any waiting durations and credentials requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new job seekers to the Workforce Australia online work service. This omits task applicants living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an earnings assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will immediately calculate this and use the proper rate for eligible customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may present to clients throughout their online claim. Employer details, name and ABN, will exist to the client if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the company within the claim. If a customer confirms the employer, job once on payment, STP pre-filled earnings will be provided to the consumer when they report. If the consumer does not verify the employer, once on payment, job the STP employer may provide to the customer once again when they report.