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This file explains how a person can declare JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must claim as soon as possible online through the Services Australia website.

To certify for JSP an individual should:

- be of qualifying age for JSP

meet Australian house requirements for JSP
be out of work, and
searching for work and happy to take part in activities that increase their chances of finding a task, or
not able to work, study or try to find work due to medical condition, illness or injury, or
employed or studying full time and are not able to undertake these due to a medical condition, health problem or injury and work or study to go back to

If the consumer has actually indicated they are not able to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can claim an when:

- they are still working 30 or more hours each week, and
their earnings falls below the JSP income test cut-off

For instance, a self-employed DSP customer is still working 30 hours each week, however their income has actually decreased. See Rates and Thresholds.

In all cases, inspect if the consumer is eligible to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become qualified they should provide their checking account balances, proof of income and work separation information.

Customers can start an early claim online. They will be able to complete Your personal details, Your situations and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to answer in the online claim.

Customers can not finish Review and Confirm, Next steps or send the claim online until within 14 days of being qualified for JSP. They will get a reminder notification 14 days before the eligibility date.

An apprehended individual may lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the client is qualified however not payable when they declare.

Customers transferring from a current earnings assistance payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers need to create a myGov account and connect their Centrelink online account to it.

Once the customer has actually linked their Centrelink online account to myGov, to start an online claim for JSP they should:

- check in to myGov and access their linked Centrelink online account
ensure their personal details are proper. From the menu, choose the My details > Personal and contact information > My profile to make updates
from the menu, select Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a minimized concern set as part of their online claim if they are:

- currently in receipt of an earnings support payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the client on their Centrelink online account homepage as much as 28 days prior to losing qualification for their existing payment.

The job will enable the customer to carry out a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers deemed unable or job inappropriate to complete an online claim or candidates. ACC needs to also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC implies:

- the customer can begin a claim online and a Service Officer can take it over, or
a Service Officer can help a customer begin a claim which can then be finished by the client in their Centrelink online account

Remote customers

If the consumer resides in a remote location and typically uses an agent, Remote Service Centre, or phone to do business and is not able or unsuitable to finish an online claim, the consumer must be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for recognized remote customers.

The client must have:

- the remote sign revealing on the Customer Overview, or
a residential address in a remote location

To inspect the address is in a remote place:

- search the town name in Office Locator
view the Towns Result List
see the Remoteness column

Customers with candidate plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, use an online claim first. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of a person, motivate the candidate to assist the person claim JSP utilizing the person's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it might not be sensible for a client to finish all Required tasks prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.

If the client has actually moved address within the previous 26 weeks, Services Australia need to determine if they have lowered their work prospects by transferring to a brand-new place.

If this holds true, the Service Officer must investigate a possible MALEP work associated exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the consumer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not create compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to determine a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or job misconduct.

RapidConnect

Most job applicants are subject to RapidConnect and are encouraged of their requirements or job an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a recommendation to a Workforce Australia or other professional provider, will have a preliminary consultation scheduled throughout the Participation Interview. Attending this very first provider appointment is referred to as the task hunter's RapidConnect requirement.

For the most part, conference RapidConnect requirements will figure out the start date of the job seeker's income support payment. Note: this is subject to task hunters satisfying any waiting periods and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new job candidates to the Workforce Australia online work service. This leaves out task seekers residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will automatically compute this and apply the proper rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may present to consumers throughout their online claim. Employer details, name and ABN, will exist to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to verify the employer within the claim. If a consumer confirms the company, as soon as on payment, STP pre-filled earnings will be presented to the consumer when they report. If the customer does not verify the company, as soon as on payment, the STP employer may present to the consumer once again when they report.