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 <br>This document discusses how a person can declare JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).<br>
 <br>JSP eligibility and when to claim<br>
 <br>Customers ought to declare as quickly as possible online through the Services Australia website.<br>
 <br>To get approved for JSP a person must:<br>
 <br>- be of certifying age for JSP
 - meet Australian home requirements for JSP
 - be unemployed, and
 - looking for work and prepared to take part in activities that increase their possibilities of finding a task, or
 - unable to work, study or try to find work due to medical condition, disease or injury, or
 - used or studying full-time and are not able to carry out these due to a medical condition, disease or injury and have a job or study to return to<br>
 <br>If the client has actually suggested they are not able to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).<br>
 <br>Disability Support Payment (DSP) sus/can RTW clients claiming JSP<br>
 <br>A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:<br>
 <br>- they are still working 30 or more hours per week, and
 - their earnings falls below the JSP earnings test cut-off<br>
 <br>For example, a self-employed DSP consumer is still working 30 hours each week, but their income has minimized. See Rates and Thresholds.<br>
 <br>In all cases, examine if the consumer is qualified to have their DSP renewed before taking a look at another payment. See Commencing or returning to work or self-[employment](https://flexwork.cafe24.com) Disability Support Pension (DSP).<br>
 <br>Early declares for JSP<br>
 <br>Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they end up being qualified they must supply their savings account balances, proof of income and employment separation details.<br>
 <br>Customers can begin an early claim online. They will be able to complete Your personal details, Your situations and Your financial details.<br>
 <br>If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to answer in the online claim.<br>
 <br>Customers can not finish Review and Confirm, Next actions or send the claim online until within 14 days of being eligible for JSP. They will get a pointer alert 14 days before the eligibility date.<br>
 <br>A detained person may lodge a claim up to 3 weeks before release from jail. These claims are not considered early claims as the consumer is certified however not payable when they claim.<br>
 <br>Customers moving from an existing earnings assistance payment can lodge an early claim up to 28 days before the date of qualification.<br>
 <br>Online claims<br>
 <br>Customers need to develop a myGov account and link their Centrelink online account to it.<br>
 <br>Once the consumer has connected their Centrelink online account to myGov, to start an online claim for JSP they must:<br>
 <br>- check in to myGov and access their connected Centrelink online account
 - ensure their individual details are correct. From the menu, pick the My information > Personal and contact details > My profile to make updates
 - from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab<br>
 <br>Customers declaring or transferring to JSP will see a reduced question set as part of their online claim if they are:<br>
 <br>- presently in invoice of an income assistance payment, or
 - have cancelled from payment in the last 52 weeks<br>
 <br>Streamlined claims<br>
 <br>In many cases, a job exists to the client on their Centrelink online account homepage as much as 28 days prior to losing qualification for their present .<br>
 <br>The job will allow the client to carry out a streamlined claim process to send a claim for JSP.<br>
 <br>See Transfer to JobSeeker Payment (JSP) from another payment.<br>
 <br>Assisted Customer Claims (ACC)<br>
 <br>ACC can be utilized for consumers deemed not able or unsuitable to complete an online claim or candidates. ACC should also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.<br>
 <br>' Channel Hopping' within ACC means:<br>
 <br>- the client can start a claim online and a Service Officer can take it over, or
 - a Service Officer can help a consumer start a claim which can then be completed by the client in their Centrelink online account<br>
 <br>Remote clients<br>
 <br>If the consumer resides in a remote location and typically uses an agent, Remote Service Centre, or phone to do company and is not able or unsuitable to finish an online claim, the consumer needs to be transferred to the Remote Claims Processing (RCP) to begin their ACC.<br>
 <br>The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote customers.<br>
 <br>The consumer needs to have:<br>
 <br>- the remote sign revealing on the Customer Overview, or
 - a domestic address in a remote place<br>
 <br>To examine the address remains in a remote place:<br>
 <br>- search the town name in Office Locator
 - view the Towns Result List
 - see the Remoteness column<br>
 <br>Customers with nominee arrangements<br>
 <br>Correspondence candidates can submit an online claim for  [employment](https://dokuwiki.stream/wiki/User:ClementDacey) JSP on behalf of their principal.<br>
 <br>If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.<br>
 <br>If a nominee is declaring on behalf of a person, encourage the nominee to assist the person claim JSP utilizing the individual's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.<br>
 <br>Claim submission exceptions<br>
 <br>In some scenarios, it may not be affordable for a consumer to complete all Required [jobs](https://corevacancies.com) prior to sending their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).<br>
 <br>Transferring to an Area of Lower Employment Prospects (MALEP)<br>
 <br>Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.<br>
 <br>If the client has actually moved address within the previous 26 weeks, Services Australia should determine if they have reduced their employment prospects by transferring to a brand-new place.<br>
 <br>If this holds true,  [employment](http://akropolistravel.com/modules.php?name=Your_Account&op=userinfo&username=ArlethaJon) the Service Officer need to examine a possible MALEP work related exclusion period.<br>
 <br>Unemployed due to a voluntary act or misconduct<br>
 <br>If the client has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or  [employment](https://ura.cc/justincalv) a Joblessness Non-Payment Period (UNPP) may have taken place.<br>
 <br>Do not produce compliance action up until the [Employment](https://seekinternship.ng) Separation Certificate (SU1) (or comparable) and/or supporting proof is received to identify a non-compliance event has actually happened.<br>
 <br>See Unemployment due to a voluntary act or misconduct.<br>
 <br>RapidConnect<br>
 <br>Most task candidates undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.<br>
 <br>Job hunters who are qualified for a recommendation to a Labor force Australia or other professional supplier, will have an initial appointment scheduled throughout the Participation Interview. Attending this very first provider visit is understood as the task hunter's RapidConnect requirement.<br>
 <br>In many cases, meeting RapidConnect requirements will determine the start date of the task hunter's earnings support payment. Note: this undergoes task candidates satisfying any waiting periods and credentials requirements.<br>
 <br>Mutual obligation requirements<br>
 <br>The Department of [Employment](https://dreamcorpsllc.com) and Workplace Relations (DEWR) will instantly refer brand-new job hunters to the Workforce Australia online work service. This excludes job hunters residing in Community Development Program (CDP) regions.<br>
 <br>Higher rate of JSP for 55 years and over<br>
 <br>Single consumer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more constant months may be entitled to a higher rate of payment. The system will automatically calculate this and apply the proper rate for eligible consumers.<br>
 <br>Single Touch Payroll (STP)<br>
 <br>Pre-filled Single Touch Payroll (STP) data may provide to clients throughout their online claim. Employer information, name and ABN, will exist to the client if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.<br>
 <br>Customers will have the choice to verify the company within the claim. If a consumer confirms the employer, as soon as on payment, STP pre-filled earnings will exist to the consumer when they report. If the consumer does not confirm the employer, once on payment, the STP employer may present to the consumer again when they report.<br>